Privacy Policy

Monolithex Limited ( "we", "our", or "us") is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.

What Data We Collect

When you interact with our Platform, we collect personal information that may include your full name, email address, mobile number, transaction details (such as top-up amounts and numbers topped up), partial payment information, IP address, browser type, device type, operating system, and usage activity on the Platform. We may also collect any correspondence you send to us, as well as your preferences if you subscribe to marketing communications.

How We Collect Your Data

We collect data directly from you when you complete a purchase, submit a form, communicate with us via email, or adjust your preferences. We may also collect data automatically through your use of the Platform, using cookies and tracking technologies. Additionally, we may receive information from third-party service providers, including payment processors and analytics tools.

Why We Use Your Data

We use your personal data to deliver and manage the services you request, including processing top-ups and confirming payments. We use it to verify your identity when required, communicate with you regarding your account or transactions, and improve our services based on how users interact with our Platform. If you have opted into marketing communications, we use your data to send relevant promotional messages. We may also use your data to comply with our legal and regulatory obligations, such as those relating to fraud prevention, anti-money laundering, or requests from law enforcement. Where necessary, we rely on contractual necessity, legal obligation, consent, or our legitimate interest as the lawful basis for processing.

Sharing Your Information

We only share your personal data with third parties where necessary for service delivery or compliance. This may include mobile network operators to fulfil top-up transactions, payment processors, cloud providers for hosting and infrastructure, and analytics services to help us understand user behaviour. In some cases, we may be legally required to share your data with regulatory authorities or law enforcement agencies. All third parties are under strict contractual obligations to handle your data securely and only in accordance with our instructions.

Your Rights

You have the right to request access to the personal data we hold about you. You may ask us to correct or update any inaccurate or incomplete information. In certain situations, you may request that we delete your data, restrict its processing, or object to how we use it. You also have the right to receive a copy of your data in a portable format or to have it transferred to another service provider. Where our processing relies on your consent, you may withdraw it at any time. To exercise any of these rights, please email:contact@topupmyphoneonline.com. We may ask you to verify your identity before fulfilling your request.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in the law, our business practices, or the way we handle personal data. Any updates will be posted on this page with a revised effective date. Where changes are significant, we will notify you through the Platform or by email.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, you can contact us by email at contact@topupmyphoneonline.com