Terms And Conditions
Overview
These Terms & Conditions govern your use of the services provided via the https://topupmyphoneonline.com website (referred to as the “Platform”). Services include, but are not limited to, mobile top up and data credit top-ups (“Services”).
By accessing or using the Platform, you agree to be legally bound by these Terms & Conditions (“Agreement”). If you do not agree with any part of this Agreement, you must not use the Services.
We encourage you to review these Terms & Conditions carefully and keep a copy for your records. If at any point you disagree with these Terms or any future amendments, or are unsatisfied with the Services or Platform, you may stop using the Platform and Services; and notify us in writing (by email or other means) to terminate this Agreement. Contact details are provided below.
Who We Are
The Platform is managed and the Services are delivered by Monolithex Limited ( “we,”;”us” “our”). Monolithex Limited is a company incorporated in England and Wales with company registration number 16329830. Our registered office is located at 58 Peregrine Road, Ilford, Essex, IG6 3SZ, United Kingdom. All official communications relating to Monolithex Limited should be directed to this address.
User Obligations
By using our Services, you agree to comply with the following obligations at all times. You agree to our Services strictly for lawful purposes. You must not use the Platform for any fraudulent, illegal, or unauthorized activity, including any activity that violates applicable laws, regulations, or the rights of others. You must not: Attempt to interfere with, compromise, or disrupt the functionality or security of the Platform or Services; Engage in any activity that may place an unreasonable or disproportionately large load on our infrastructure; Use any automated system (such as bots or scrapers) to access the Platform without our prior written consent; Reverse-engineer, decompile, or attempt to extract source code from the Platform or any related software. You must not use the Platform to harass, abuse, defame, or harm other users or third parties. You agree to follow all guidelines, notices, and rules provided by us in connection with the use of our Services. Failure to comply may result in restricted access to the Platform.
User Instructions
When using the Services provided by the Platform, you are solely responsible for ensuring that all instructions submitted through the Platform are accurate, complete, and truthful. In particular, it is your responsibility to verify that all details, including but not limited to the recipient’s mobile phone number, top-up amount, and selected operator or region, are entered correctly before confirming the transaction. We strongly recommend that you double-check all information before confirming any instruction to ensure the correct and intended delivery of Services.
Eligibility
To access and use the Services provided by the Platform, you must meet the following eligibility requirements:
You must be at least 18 years of age, or the legal age of majority in your country of residence, to use the Platform and Services. By using the Services, you confirm that you meet this requirement.
You must have the full legal capacity and authority to enter into a binding agreement with Monolithex Limited. If you are using the Services on behalf of a company or other legal entity, you represent that you are duly authorized to do so and that such entity agrees to be bound by these Terms & Conditions.
Use of the Services is not permitted in jurisdictions where such use would violate local laws or regulations. By accessing the Platform, you confirm that you are not located in, under the control of, or a national or resident of any country subject to trade sanctions, embargoes, or other legal restrictions imposed by the United Kingdom, European Union, or other applicable authorities.
You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and rules in your jurisdiction. We reserve the right to restrict or terminate access to the Services in regions where such use may be considered illegal or non-compliant.
Top Up Services
We provide a digital service allowing users to send prepaid mobile credit to selected mobile numbers through our Platform. By initiating a Top Up, you acknowledge and agree to the following terms:
Our service enables you to transfer prepaid credit to a recipient’s mobile account. This credit can be used according to the rules and pricing set by the recipient’s mobile operator.
Please double-check all information, especially the recipient’s mobile number and operator, before confirming tranaction.
Top-Ups are typically delivered within moments, though delays may occasionally occur due to network congestion, technical issues, or third-party system outages. While we aim for real-time delivery, Platform does not guarantee immediate credit transfer in all circumstances.
You are fully responsible for ensuring that the recipient’s mobile number, country, and operator, are entered correctly.
Before completing, a summary of the transaction will be shown. You are responsible for reviewing and confirming the accuracy of these details.
After completing a top up, you will receive confirmation via Platform or email. It is your responsibility to retain this record as proof of the transaction.
Once credit is delivered, it becomes the responsibility of the recipient’s mobile network provider. The use, validity, and expiration of credit is subject to the operator’s terms. We have no control over how the credit is used or applied once delivered.
Refunds
We aim to provide a reliable and seamless service. However, if you do not receive the mobile credit you paid for, you may be eligible for a refund after a full investigation is conducted to confirm that the credit was not delivered.
To request a refund, please contact us by email at refund@topupmyphoneonline.com within 30 days of the original purchase date and including the following information:
- Your full name
- Date and time of the purchase
- Recipient mobile number
- Transaction reference number (if available)
- Proof of payment (e.g., screenshot or confirmation email)
- Any additional information
Incomplete requests may result in a delay or denial of the refund.
Approved refunds will be issued only to the original payment method used for the transaction. If you paid by card, the refund will be made to the same card. We cannot issue refunds to a different account, card, or in cash.
Limitation of Liability
To the maximum extent permitted by applicable law, We shall not be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to: Loss of profits, revenue, or business opportunities; Loss or corruption of data; Any damages resulting from the use of, or inability to use, the Services or Platform; Delays, delivery failures, or service interruptions caused by third-party providers or mobile operators; Errors or omissions in information provided by you during the transaction process; Unauthorized access to or alteration of your transmissions or data.
While we strive to provide reliable and efficient services, we do not guarantee that the Services will be uninterrupted, error-free, or free from security vulnerabilities. All Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. In no event shall our total liability to you, for any claim or series of related claims, exceed the amount you paid for the specific transaction giving rise to the claim.
Nothing in this Agreement limits or excludes our liability for: Death or personal injury caused by our negligence; Fraud or fraudulent misrepresentation; Any other liability that cannot be limited or excluded under applicable law.
Privacy & Data Protection
We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Services, you agree that We may collect, use, and process your personal data for the purposes of providing the Services, preventing fraud, fulfilling legal obligations, and improving the customer experience. We do not sell or rent your personal information to third parties.
For more details on how we collect, store, and process your data, please refer to our Privacy and Cookies Policies.
You have the right to access, correct, or delete your personal data at any time by contacting us at help@topupmyphoneonline.com.
Changes to the Terms
We may update or modify these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or other business needs. Any changes will take effect immediately upon being posted on the Platform, unless otherwise stated.
We encourage you to review the Terms regularly to stay informed. Your continued use of the Platform after any modifications have been made constitutes your acceptance of the updated Terms.
Governing Law & Jurisdiction
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, controversy, or claim arising in connection with the Services or these Terms.
Contact Information
If you have any questions, concerns, or requests related to these Terms & Conditions, or if you wish to request a refund or exercise your rights under data protection laws, please contact us using the email address: contact@topupmyphoneonline.com.